**Privacy Policy for Zvířecí Domov Praha (Prague Animal Home)**
This Privacy Policy describes how Zvířecí Domov Praha (Prague Animal Home), located at 12 Petřínská Street, Prague, Prague, 150 00, Чехия, collects, uses, and shares personal information of users of our site and services. Zvířecí Domov Praha (Prague Animal Home) provides pet hotel and grooming services, including boarding, daycare, grooming, training, and veterinary care coordination.
**Information We Collect**
We collect information from you when you use our site, book our services, or otherwise interact with us. The types of information we may collect include:
- **Personal Information:** This includes your name, address, phone number, and email address.
- **Pet Information:** This includes your pet's name, breed, age, health information, and any special needs or instructions.
- **Payment Information:** We collect information necessary to process payments, such as credit card details or other payment method information. This information is processed securely through our payment processors.
- **Usage Data:** We collect information about how you use our site, such as the pages you visit, the links you click, and the searches you conduct.
- **Communication Data:** Records of your communications with us, including emails, phone calls, and online chat conversations.
- **Images and Videos:** We may capture images or videos of your pet while they are in our care for security, identification, and promotional purposes (with consent where required).
**How We Use Your Information**
We use the information we collect for the following purposes:
- **Providing Services:** To provide you with the pet hotel and grooming services you request, including boarding, daycare, grooming, training, and veterinary care coordination.
- **Communication:** To communicate with you about your bookings, appointments, and other service-related matters.
- **Payment Processing:** To process payments for our services.
- **Improving Our Services:** To analyze how our site and services are used and to make improvements.
- **Marketing:** With your consent, to send you marketing communications about our services, promotions, and events.
- **Legal Compliance:** To comply with applicable laws and regulations.
- **Pet Safety and Welfare:** To ensure the safety, health, and well-being of your pet while in our care.
- **Security:** To maintain the security of our premises and online platform.
**Sharing Your Information**
We may share your information with the following categories of recipients:
- **Service Providers:** We may share your information with third-party service providers who assist us in providing our services, such as payment processors, veterinary clinics (for coordination of care), and marketing service providers.
- **Legal Authorities:** We may disclose your information to legal authorities if required by law or legal process.
- **Business Transfers:** In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- **Other Parties:** With your consent, we may share your information with other parties as you direct.
**Data Security**
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. These measures include:
- Using secure servers to store your information.
- Encrypting sensitive data, such as payment information.
- Limiting access to your information to authorized personnel.
**Data Retention**
We will retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
**Your Rights**
You have the following rights regarding your personal information:
- **Access:** You have the right to access the personal information we hold about you.
- **Correction:** You have the right to correct any inaccurate or incomplete personal information we hold about you.
- **Deletion:** You have the right to request that we delete your personal information.
- **Restriction:** You have the right to restrict the processing of your personal information.
- **Objection:** You have the right to object to the processing of your personal information.
- **Data Portability:** You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- **Withdraw Consent:** If we are processing your information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at 12 Petřínská Street, Prague, Prague, 150 00, Чехия.
**Cookies and Other Tracking Technologies**
Our site may use cookies and other tracking technologies to collect information about your browsing activity. You can control cookies through your browser settings.
**Children's Privacy**
Our site is not directed to children under the age of 16, and we do not knowingly collect personal information from children under the age of 16.
**Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will post any changes on our site.
**Contact Us**
If you have any questions or concerns about this Privacy Policy, please contact us at 12 Petřínská Street, Prague, Prague, 150 00, Чехия.